Bishop's Stortford - Tel.:01279 898768

Terms & Conditions

Contract for the Supply of Goods

  • Olyra Greek Bakehouse is the online shop servicing Hellenic Bakeries Herts Ltd Unit c1, Riverside Wharf, Bishop’s Stortford, CM23 3GN, United Kingdom
  • Your order will only be valid and pending delivery after an email is sent by to you confirming that your order has been completed. If any items are out of stock they will be removed from the order or we will offer similar alternatives.
  • Deliveries will be fulfilled by Olyra Greek Bakehouse or one of its delivery partners.


  • accepts payment by credit or debit cards which are processed by our payment gateway partner. We do not store any of your card details.
  • Your card will be charged within 24 hours from ordering, since stock is strictly controlled, reserved for you. In case of unexpected stock shortages or defective material, a full refund will be issued immediately without delays for the out-of-stock items and you will be notified accordingly.

Returns & Refunds

  • You may cancel your order at any time up to the day of collection – delivery. The total amount of the order will be refunded to the same credit card used for payment. Refunds may take up to 3 working days to be processed.
  • Please inspect your goods on collection or delivery. Returns after collection-delivery are not accepted for any oven baked, frozen or refrigerated goods (perishable items) 

Legal Disclaimer

Unless expressly indicated in the product description, is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging may contain more and/or different information than shown on our website. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website. If you have any specific product queries, please contact the manufacturer. This notice does not affect your legal rights.

Personal data

Payments are processed by our payment gateway partner. We do not store any credit or debit card information on our website or databases.


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How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

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What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


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